Shipping Policy

Last updated: July 23, 2026

1. Coverage & charges

• We deliver across Pakistan — all major cities and most towns, via trusted courier partners (TCS, Leopards, Trax or equivalent).
• Flat delivery fee: Rs. 250 per order.
• FREE delivery on all orders of Rs. 3,000 or more.

2. Delivery timelines

• Lahore, Karachi, Islamabad/Rawalpindi: 2–3 working days.
• Other cities and towns: 3–4 working days.
• Remote areas: up to 5–6 working days.
• Orders placed before 3pm (Mon–Sat) are usually dispatched the same day. Sundays and public holidays are not dispatch days.
• During sale events (Eid, 11.11, Black Friday) dispatch may take 1–2 extra days.

3. 100% discreet packaging

• Every order ships in a plain, unbranded flyer — no store name, no product images, no hints.
• The courier label lists the contents only as "clothing".
• Invoices inside the parcel show item codes, not full product names.

4. Tracking

• As soon as your order ships you'll receive an email/WhatsApp with your courier tracking details.
• You can also check status anytime on our Track Order page using your order number and phone — no account needed.

5. Delivery attempts

• Couriers attempt delivery up to 2–3 times and will call the phone number on the order.
• Please keep your phone reachable — unanswered calls are the most common cause of returned parcels.
• Parcels refused or unclaimed are returned to us; we'll contact you before cancelling the order.

6. Delays beyond our control

Weather events, road closures, strikes and courier network disruptions can occasionally delay parcels. We'll always help you chase a delayed parcel — message us on WhatsApp at 0300-1234567 and we'll take it up with the courier directly.